Legal
Terms of Service
These Terms of Service ("Terms") govern your use of the website ampielabs.com (the "Site") and, unless superseded by a signed agreement, the services provided by Ampie Labs LLC ("Ampie Labs," "we," "us"), a New York limited liability company located at 1815 51st St, Brooklyn, NY 11204, United States. By using the Site or engaging our services, you agree to these Terms.
1. Services
Ampie Labs designs and builds hardware and software products and provides technology integration services, including integrations with the WhatsApp Business Platform. The specific scope, deliverables, and fees for any client engagement are defined in a separate written agreement or proposal ("Engagement Agreement"). If these Terms conflict with an Engagement Agreement, the Engagement Agreement controls.
2. Client accounts and third-party platforms
Where our services involve third-party platforms (including the WhatsApp Business Platform operated by Meta Platforms, Inc.), the client — not Ampie Labs — owns its accounts on those platforms, contracts directly with the platform provider, and is responsible for complying with the provider's terms and policies, including WhatsApp's Business Messaging Policy and opt-in requirements. Platform fees (such as Meta's per-message charges) are billed by the platform provider directly to the client. We do not resell platform services and add no per-message markup.
3. Client responsibilities
- Provide accurate information and timely access reasonably needed to deliver the services;
- Use the services and any integration only for lawful purposes and in compliance with applicable law and platform policies;
- Obtain and maintain all consents required to message end users (including opt-in records);
- Maintain the security of credentials under the client's control.
4. Intellectual property
Unless an Engagement Agreement says otherwise, Ampie Labs retains ownership of its pre-existing tools, frameworks, and know-how; deliverables specified in an Engagement Agreement are licensed or assigned as stated there. The Site's content, design, and branding belong to Ampie Labs and may not be copied for commercial use without permission.
5. Fees
Our fees are set out in the applicable Engagement Agreement or proposal and cover engineering and operations services only. Third-party charges (platform fees, hosting, carrier costs) are the client's responsibility unless expressly stated otherwise.
6. Disclaimers
The Site is provided "as is" without warranties of any kind. We do not control, and are not responsible for, the availability, policies, or conduct of third-party platforms, including message delivery, account reviews, approvals, or suspensions decided by those platforms. Except as expressly stated in an Engagement Agreement, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
7. Limitation of liability
To the maximum extent permitted by law, Ampie Labs will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the Site or services. Our total aggregate liability for claims relating to an engagement will not exceed the fees paid to us for the services giving rise to the claim during the twelve months preceding it.
8. Termination
Engagements may be terminated as described in the applicable Engagement Agreement. Upon termination, the client retains its own platform accounts, numbers, and data; our obligations to process client data end, and data in our systems is handled per our Privacy Policy and Data Deletion Instructions.
9. Governing law
These Terms are governed by the laws of the State of New York, without regard to conflicts of law principles. Any dispute arising under these Terms will be brought in the state or federal courts located in New York.
10. Changes
We may update these Terms from time to time. The current version, with its effective date, will always be available at ampielabs.com/terms.
11. Contact
Ampie Labs LLC
1815 51st St
Brooklyn, NY 11204, United States
hello@ampielabs.com